FAQs
Do I need to provide cleaning supplies or equipment for the service?
No, our team comes equipped with all necessary cleaning supplies and equipment. If you have specific products you would like us to use, we can certainly accommodate that.
Can you clean homes with pets?
Yes, we are more than happy to clean homes with pets. We request that you secure any pets for their safety and the efficiency of our cleaning process.
How do I schedule a cleaning service?
You can schedule a cleaning service by contacting us at +1 (346) 291-1936 or via email at support@zen-clean.com . We’ll discuss your needs and arrange a suitable date and time for the cleaning.
What if I'm not satisfied with the cleaning?
Customer satisfaction is our top priority. If you’re not completely satisfied with our service, please let us know within 24 hours and we’ll come back to correct the problem at no additional cost.
How often should I have my house cleaned?
The frequency of cleaning depends on various factors such as the size of your home, how quickly it gets dirty, and your personal preference. Many clients prefer a weekly or bi-weekly cleaning, but we also offer monthly and one-off services.
How do you price your services?
Our pricing is primarily based on the size of the property and the type of service requested. We provide a detailed quote after an initial consultation where we assess the client’s needs and the property’s condition.
Do I need to be home during the cleaning?
No, it’s not necessary for you to be home, although you’re welcome to be. Our professionals are trustworthy and can do the job whether you’re at home or away.
What forms of payment do you accept?
We accept a variety of payment methods including credit cards, debit cards, cash, and check. We use secure digital payment platforms for convenience and safety.
When is payment due for the cleaning service?
Payment is due upon completion of the cleaning service. For larger projects or ongoing recurrent services, we require a card on file to process payment.
Do you offer any discounts or packages for regular cleaning?
Yes, we offer discounts for clients who book regular cleanings:
- Weekly 20% discount
- Bi-Weekly 15%
- Discount Monthly 10% Discount
What is your cancellation policy?
We request a 24-hour notice for cancellations. For cancellations made within 24 hours of the cleaning service. Cancellations made less than 24 hours or missed appointments will generate a 70$ fee.
What if I need additional services beyond what was initially agreed upon?
We’re flexible and can accommodate additional requests. However, these may incur additional charges which will be communicated and agreed upon before proceeding with the extra work.