1. By booking a service through this website, you agree to abide by the following terms and conditions. If you disagree with these terms and conditions, please do not book our services.
2. Booking Confirmation: Booking a service online does not automatically secure a spot for the selected date/time. Confirmation will be provided via email or phone. A non-refundable deposit of $70 is required to reserve a date and time, which will be deducted from the total cleaning price.
3. Cleaning Crew: Cleaning teams usually consist of two individuals, with more cleaners added if necessary. Our cleaners undergo background checks.
4. Right to Refuse Service: We reserve the right to deny or terminate service due to safety concerns, inappropriate situations, severe clutter, or disconnected utilities. Our cleaners may leave the premises if they feel unsafe or if the condition of the home is extremely unsanitary.
5. Cleaning Day Preparation: Customers are requested to tidy up the areas to be cleaned to enable efficient cleaning. If additional tasks are required, the cleaning fee will be adjusted accordingly.
6. Add-On Services: We provide additional services for an extra charge, including deep cleaning of various kitchen appliances and organizing tasks.
7. Service Fees: Our prices are estimated based on our experience. However, if your home’s condition requires significantly more or less time than estimated, we may need to adjust these prices. Any changes will be communicated to you for approval before we start the service.
8. Payments: Payments can be made on the cleaning day via check, cash, or credit card.
9. Refund Policy: We do not offer refunds. Nonetheless, if you identify an error in our service, please notify us within 24 hours and we will address the issue at no extra cost to you.
10. Recurring Service Discount: Discounts apply after the first cleaning service. If cleanings are skipped, the price will be adjusted to match the lower frequency.
11. Rate Increases: Adjustments to cleaning rates may be made based on changes to the established service schedule or changes in the client’s living situation.
12. Lockouts: A fee of $70 is charged if the cleaning team is locked out of the client’s home and unable to make contact within 20 minutes.
13. Rescheduling & Cancellations: A minimum of 48 hours’ notice is required for cancellations or rescheduling to avoid a $70 cancellation fee.
14. Use of Homeowner’s Vacuum: If the homeowner’s vacuum is used, we are not liable for any damages to the unit.
15. Cleaning Supplies: We provide all necessary equipment and products, but can use green cleaning products or the homeowner’s supplies upon request. We are not responsible for any damages associated with the use of the homeowner’s supplies.
16. Exclusions to Our Cleaning Services: We are unable to clean areas affected by mold or contaminated with bodily fluids or excretions, from either humans or animals. Additionally, we do not provide cleaning services for crime scenes. For these circumstances, we recommend seeking specialized cleaning services.
17. Restrictions on Accessibility and Heavy Items: Please note that for safety and liability reasons, our cleaners are unable to operate above the height of a step stool, perform work outside of the home, or handle items exceeding 35 pounds. We kindly request your assistance in moving heavy objects prior to our arrival if you wish those areas to be cleaned.
18. Breakage, Damage, and Loss: Our insurance covers any damages or breakage that might occur due to our cleaning services. In the unfortunate event of a breakage or loss, we request that you notify us within 24 hours of service completion.
19. Cleaning Service Arrival Window: Our cleaning services are scheduled within the window of 8:00 am to 4:00 pm. While we strive to maintain punctuality, please allow a flexibility of 30 minutes early or up to 45 minutes later than the scheduled time due to unforeseen circumstances.
20. Holiday Schedule: Zen Clean, LLC does not provide services on recognized national and state holidays. In the event that your regular cleaning appointment falls on a holiday, we will contact you in advance to arrange a convenient alternative date for your service.
21. Inclement Weather: In the interest of the safety of our staff, Zen Clean, LLC will suspend operations when local school districts declare closures due to severe weather conditions.
22. Key Handling & Responsibility: We uphold strict procedures in managing our clients’ keys, ensuring they are stored securely. In the event of termination or cancellation of service, keys will be returned promptly. However, Zen Clean, LLC assumes no liability for damages or theft if the client opts to leave a door unlocked or leave a key in an unsecured location for our cleaning crew’s access.
23. Non-Solicitation Agreement: As part of this agreement, customers commit not to solicit or engage our cleaning staff for their personal employment. We appreciate your understanding and respect for the professional boundaries we establish to ensure quality service for all our clients.
24. Governing Law: All claims relating to Zen Clean, LLC shall be governed by the laws of the State of Texas.
25. Consent to contact: By providing your email and/or phone number, you agree to receive e-mails and/or text messages from Zen Clean. Message and data rates may apply.
26. We reserve the right to change these terms and conditions at any time without prior notice.

Last Updated: 7/8/2023